Frequently Asked Questions

Alamut products are crafted from premium materials including:

• Genuine Leather: Full-grain and top-grain leather for durability
• Premium Textiles: High-quality fabrics with excellent breathability
• Advanced Synthetics: Weather-resistant and easy-to-clean materials
• Quality Hardware: Rust-proof zippers and durable fasteners

Each product page includes detailed material information.

We provide comprehensive sizing guides for all our products:

1. Check the size chart on each product page
2. Measure your feet or body according to our guidelines
3. Consider your usual size in other brands
4. When in doubt, contact our support team for personalized advice

Remember, we offer free exchanges if the size isn't perfect!

It depends on the specific product:

• Waterproof Items: Clearly marked in product descriptions
• Water-Resistant: Most items have some water resistance
• Care Instructions: Proper maintenance enhances water resistance

For specific waterproof needs, check product details or contact us.

Yes! We understand that fit is personal. We offer:

• Multiple width options for most footwear
• Extended sizing for clothing items
• Custom fitting services for premium lines

Check individual product pages for available width options.

We accept various secure payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Bank Transfers
• Digital Wallets
• Cash on Delivery (available in select areas)
• Installment Plans (through partner providers)

All payments are processed through secure, encrypted channels.

Order modifications are possible within specific timeframes:

• Within 1 hour: Full order modifications available
• Within 2 hours: Cancellation possible if not processed
• After 2 hours: Contact support immediately

Once an order enters processing, changes may not be possible. Contact us at +92 313 111 77 90 for urgent modifications.

Absolutely! We prioritize your security:

• SSL encryption on all transactions
• PCI-DSS compliant payment processing
• We never store complete payment details
• Secure tokenization for recurring payments

Your financial information is protected with bank-level security measures.

Yes, we offer special discounts for:

• Students: 15% discount with valid student ID
• Military: 20% discount for active and veteran personnel
• First Responders: 15% discount

Contact our support team with verification to apply these discounts.

Shipping times vary by location and method:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Next-Day Delivery: 1 business day (major cities)
• International: 7-14 business days

All orders are processed within 1-2 business days.

Yes! We offer free standard shipping on:

• All orders over Rs. 5,000 within Pakistan
• First-time customer orders
• Loyalty program members (Gold tier and above)

Free shipping promotions are automatically applied at checkout.

Track your order through multiple methods:

1. Email: Tracking link in your shipping confirmation
2. Account: Login and check "Order History"
3. SMS: Tracking updates via text message
4. Support: Contact us with your order number

Tracking information is available within 24 hours of shipment.

If you're not available for delivery:

• The carrier will attempt delivery 3 times
• You'll receive a delivery notice with pickup instructions
• Packages are held at local facilities for 5 business days
• You can reschedule delivery through the tracking link

For urgent situations, contact the carrier directly using your tracking number.

We offer a customer-friendly return policy:

• 30-Day Window: Return within 30 days of delivery
• Condition: Items must be unworn with original tags
• Packaging: Original packaging included
• Free Returns: Free returns for exchanges and defective items

Some items marked "Final Sale" cannot be returned.

Starting a return is easy:

1. Log into your Alamut account
2. Go to "Order History" and select the item
3. Choose "Return" or "Exchange"
4. Print the prepaid return label
5. Pack items securely and drop at any authorized location

Need help? Contact us at returns@alamut.pk

Refund processing times:

• Credit/Debit Cards: 5-10 business days
• Bank Transfer: 3-5 business days
• Store Credit: Instant

Refunds begin processing once we receive and inspect your return.

We stand behind our quality. For defective items:

• Contact us within 7 days of delivery
• Provide photos of the defect
• We'll arrange free return shipping
• Receive immediate replacement or full refund

Your satisfaction is our priority!

Cleaning recommendations by material:

• Leather: Use damp cloth, avoid harsh chemicals
• Textiles: Gentle cycle, cold water, air dry
• Suede: Special suede brush and cleaner
• Synthetics: Wipe clean with mild soap solution

Always check the care label for specific instructions.

Protection tips for longevity:

• Use appropriate protectors for leather and suede
• Store in cool, dry places away from direct sunlight
• Use shoe trees for footwear to maintain shape
• Rotate between multiple pairs to extend life
• Address minor repairs promptly

Yes! We offer comprehensive repair services:

• Warranty Repairs: Free repairs for manufacturing defects
• Paid Repairs: Affordable repair services for wear and tear
• Refurbishment: Professional cleaning and restoration

Contact our support team to arrange repair services.

Reset your password easily:

1. Go to the login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for reset instructions
5. Create a new password

If you don't receive the email, check your spam folder or contact support.

Multiple ways to reach us:

• Phone: +92 313 111 77 90 (24/7 for urgent matters)
• Email: returns@alamut.pk (response within 24 hours)
• Live Chat: Available on our website during business hours
• Social Media: DM us on Instagram or Facebook

Business Hours: Monday-Friday 9AM-6PM, Saturday 10AM-4PM

Yes! Our Alamut Rewards program offers:

• Points on every purchase
• Birthday discounts and gifts
• Early access to sales and new collections
• Free shipping on all orders
• Exclusive member-only products

Sign up is free and automatic with your first purchase.