Shipping Policy

Shipping Overview

At Alamut Premium Footwear, we strive to deliver your orders quickly and efficiently. We partner with trusted shipping carriers to ensure your premium footwear reaches you in perfect condition and in a timely manner.

Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 2 PM EST will be processed on the next business day.

Shipping Methods & Rates

We offer several shipping options to meet your needs:

Standard Shipping

Rs. 250

5-7 Business Days

Our most economical option for delivery anywhere in Pakistan.

Express Shipping

Rs. 500

2-3 Business Days

Priority handling and faster delivery for urgent orders.

Next-Day Delivery

Rs. 800

1 Business Day

Available for major metropolitan areas. Order before 12 PM.

Free Shipping

FREE

5-7 Business Days

On all orders over Rs. 5,000 anywhere in Pakistan.

Free Shipping Offer

Enjoy free standard shipping on all orders over Rs. 5,000. This offer applies to all destinations within Pakistan.

Delivery Areas

Domestic Shipping

We currently ship to all major cities and towns across Pakistan including:

Major Cities: Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar, Quetta, Multan
Other Areas: We deliver to all areas served by our shipping partners. Some remote locations may have extended delivery times.

International Shipping

We currently offer international shipping to select countries. Please contact our customer service team for international shipping rates and delivery times.

Delivery Timeframes

Delivery times are estimates and begin from the date your order ships, not the date your order is placed. Delivery times may vary due to:

Weather conditions and natural disasters
Carrier delays
Customs clearance (international orders)
Incorrect shipping address

Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number and a link to track your package. You can also track your order by logging into your account on our website.

How to Track Your Order

Check your email for shipping confirmation with tracking link
Log into your Alamut account and visit "Order History"
Contact our customer service team with your order number

Shipping Restrictions & Special Cases

Address Verification

Please ensure your shipping address is complete and accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Signature Requirement

For orders over Rs. 10,000, a signature is required upon delivery. This helps ensure the security of your valuable purchase.

Weather Delays

During extreme weather conditions, delivery may be delayed for the safety of our delivery personnel and your package.

Important Note

We cannot ship to P.O. boxes. Please provide a physical address for delivery.

Undeliverable Packages

If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.

Common reasons for undeliverable packages include:

Incorrect or incomplete address
Failed delivery attempts (no one available to sign)
Unclaimed packages at delivery location
Restricted delivery area

Shipping FAQ

How long does it take to process my order?

Orders are typically processed within 1-2 business days. During sale periods or holidays, processing may take slightly longer.

Can I change my shipping address after placing an order?

Address changes must be made within 1 hour of placing your order. Contact our customer service team immediately for assistance.

Do you ship on weekends?

We process orders Monday through Friday. Carriers may deliver on Saturdays in some areas, but this is not guaranteed.

What if I'm not home when delivery is attempted?

The carrier will typically leave a notice and attempt redelivery or hold the package at a local facility for pickup.

Can I upgrade my shipping after placing an order?

Shipping upgrades may be possible if your order hasn't been processed. Contact us immediately for assistance.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team:

Email: shipping@alamutfootwear.com
Phone: +92 (21) 123-4567
Live Chat: Available during business hours
Response Time: Within 24 hours during business days

Customer Service Hours

Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday: 10:00 AM - 4:00 PM PST
Sunday: Closed