Hassle-free returns and exchanges for your complete satisfaction
We want you to be completely satisfied with your Alamut footwear. If you're not happy with your purchase, we offer easy returns and exchanges within 30 days of delivery.
Return or exchange items within 30 days of delivery for a full refund or exchange.
Free size exchanges within 30 days. We'll cover the shipping costs for exchanges.
Receive full refunds for returned items in original condition with tags attached.
Follow these simple steps to return or exchange your Alamut footwear:
Log into your account and go to Order History to start the return process
Print the prepaid return shipping label we provide
Pack the items in their original packaging with all tags attached
Drop off at any authorized shipping location and track your return
All returns must be authorized through our online system. Please do not send returns without obtaining a return authorization number first.
Most items can be returned if they meet the following conditions:
The following items cannot be returned:
We receive and inspect your returned items
1-2 business days after deliveryQuality check and processing of your return
2-3 business daysRefund is processed to your original payment method
1 business dayRefund appears on your account (timing varies by bank)
5-10 business daysChoose store credit for instant refunds to your Alamut account, plus get an extra 10% bonus credit on your refund amount!
Need a different size or color? We make exchanges easy:
For faster service, you can place a new order for the desired size/color and return the original items separately. This ensures you get your preferred items without waiting for the return process.
We accept returns from international customers with some additional considerations:
Please mark your return package as "Returned Goods" to avoid additional customs charges. We cannot refund original shipping costs for international orders.
You have 30 days from the delivery date to return your items for a full refund or exchange. After 30 days, returns are not accepted unless the item is defective.
We offer free return shipping for exchanges and for returns within Pakistan. For international returns and refunds, return shipping is the customer's responsibility.
If you receive a defective or damaged item, please contact us within 7 days of delivery. We'll arrange a free return and send a replacement immediately at no additional cost.
Sale items can be returned within 30 days if they are in original condition. However, items marked "Final Sale" or "Clearance" cannot be returned.
You'll receive email notifications at each step: when we receive your return, when it's processed, and when your refund is issued. You can also track your return status in your account.
While we prefer original packaging, we understand it can get lost. Please use suitable alternative packaging to ensure the shoes are protected during return shipping.
Begin the process now or contact our customer service team for assistance.
Our customer service team is here to help with any questions about returns or exchanges.
returns@alamut.pk
Response within 24 hours
+92 313 111 77 90
Monday-Friday, 9AM-6PM PST
Available on our website
During business hours